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Shipping & Returns

Shipping cost and times

We usually ship within 2 business days for in-stock items. For Custom Order/Pre-Order items, please expect additional of 2-3 weeks for production time.

 

Returns & Exchanges

We accept requests for exchange or return within 7 days after you receive your order. Please login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Returned packages must be postmarked within 3 days after starting the return process. 

For exchange request, please send us an email with subject “Exchange order#” within 3 days after starting the return process. We will email you a coupon code for free shipping for your exchange. For refunds, please expect to receive your refund within 10 business days of us receiving the items back. 

*Please note that Custom Order Brigitte Chung sandals are not eligible for returns or exchanges. 

Please pack the sandals in their shoe boxes as you received them, and place them in a cardboard shipping box. Items damaged during return shipment due to negligent packing will not be accepted.